Shipping & returns

SHIPPING COST

Shipping is organised with “DPD Latvia” and then forwarded to the following “DPD” representative in your country. The price for shipping is calculated at check-out based on the weight of your order.

DELIVERY TIME

Delivery time is between 3-5 business days, but could take up to 14 days depending on the receiving country. We normally despatch all orders within one working day. During really busy periods like sales, we may take up to 1-8 days for some orders due to the high volumes.

TAXES AND OTHER DUTIES

There can be additional duties and taxes applied upon receipt of your shipment. These duties and taxes are to be paid by the recipient. FLUMEN BOTANICALS is not required to inform customers of such additional costs and is not required to refund such costs to customer. We currently do not ship outside the EU. Unfortunately, we cannot deliver to PO boxes.

RETURNS

Returns should be made within 14 days after delivery of your shipment. The product should have to be in intact and unopened. The customer covers the return shipping cost. We will usually refund your order within 3 days of receiving return goods in our warehouse but please note, that it might take longer for refund to appear in your account as transfers between payment systems might take a longer time. If returning an item that qualified you for a bonus gift, please include the bonus gift with your return. The gift product should be in intact and unopened. If you choose to keep the bonus gift, it's value will be retracted from your refund.

Please get in touch with us to organise the return. Send us an e-mail on customer@etidebotanicals.com.

RETURN OF DAMAGED PRODUCTS

If you received damaged products, please contact us at e-mail: customer@etidebotanicals.com